Terms & Conditions

 

1. Introduction 

These Terms and Conditions (“Agreement”) set out the basis upon which Trebert Property Management Limited (“the Company”, “we”, “us”, or “our”) provides full property management and bespoke property management services to the client (“the Client”, “you”, or “your”) in Guernsey. 

By instructing the Company, you confirm that you have full authority to engage us in respect of the property and agree to be bound by this Agreement. 

2. Scope of Services 

2.1 Full Management Services 

The Company provides a comprehensive full management service, designed to ensure the ongoing care, presentation, and operational readiness of the property. Services may include: 

• Periodic property inspections and condition reporting 

• Day-to-day oversight of the property 

• Coordination and supervision of routine and reactive maintenance 

• Liaison with contractors, tradespersons, and service providers 

• Organisation of servicing (e.g. utilities, systems, safety checks where applicable) 

• Administration and payment of property-related expenditure (where instructed) 

• Client reporting at agreed intervals 

• General management of the property to preserve its condition and value 

2.2 Bespoke Property Management Services 

The Company also offers a refined and tailored (“bespoke”) management service designed to meet specific Client requirements beyond standard full management. 

Such services may include: 

• Enhanced inspection regimes and detailed reporting 

• Coordination of specialist contractors or consultants 

• Preparation of the property for periods of vacancy, intermittent occupation, or private use 

• Attendance at the property on behalf of the Client 

• Oversight of compliance, servicing, and general readiness of the property 

Exclusions: 

• The Company does not provide lettings services 

• The Company does not hold or administer tenant deposits 

3. Property Health Check — Scope and Limitations

The Trebert Property Health Check is a visual, non-intrusive inspection of the property carried out by an experienced property professional. It is not a structural survey, specialist report or valuation and should not be relied upon as such. The inspection is limited to those areas of the property that are safely and reasonably accessible at the time of visit. Trebert Property Management accepts no liability for defects, conditions or hazards that were not visible, accessible or reasonably discoverable at the time of inspection. Where issues are identified that require further investigation, clients are advised to engage an appropriately qualified specialist.

4. Property Health Check — Report and Recommendations

The written report produced following a Property Health Check represents the professional opinion of the Property Manager at the time of the inspection only. Conditions within a property can change, and the report should not be treated as a guarantee of the property’s condition beyond the date of inspection. Any recommended remedial works are provided in good faith as guidance only. Where Trebert Property Management arranges remedial works on the client’s instruction, such works are carried out by independent third-party contractors and Trebert Property Management’s standard terms relating to contractor engagement and liability shall apply. This report is prepared solely for the use of the named client and must not be relied upon by any third party.

5. Bespoke Property Management Services 

5.1 Float for Bespoke Services 

Where bespoke services are provided, the Client shall maintain a pre-funded float with the Company. 

• The agreed float shall be used for maintenance, contractor payments, management fees where applicable, and incidental expenses 

• The Company will account for expenditure within its reporting 

• The Client agrees to promptly replenish the float upon request 

• The Company reserves the right to suspend or limit services where insufficient funds are held 

All funds remain the property of the Client and any residual balance will be returned following termination, subject to settlement of outstanding liabilities. 

6. Fees and Charges 

6.1 Management Fees 

• Fees shall be agreed in writing prior to commencement 

• For full management services, a minimum charge equivalent to one (1) hour per calendar month will apply irrespective of activity 

• The Company may, where agreed, deduct management fees directly from the Client’s float 

6.2 Payment of Standard Full Management Service 

• Fees for standard full management services shall be payable monthly in advance, unless otherwise agreed in writing 

• The Company reserves the right to collect such fees via standing order, direct debit, or deduction from the float (where applicable) 

• Where payment is not received in accordance with agreed terms, the Company reserves the right to suspend services until such time as the account is brought up to date 

6.3 Annual Fee Review 

The Company reserves the right to review and adjust its fees annually. Reasonable notice of any changes will be provided to the Client. 

6.4 Additional and Bespoke Work 

• Services outside the agreed scope of full management services will be charged at the Company’s prevailing hourly or agreed project rates 

• Work undertaken outside normal working hours may be charged at an enhanced rate 

Normal Working Hours: 

• Monday to Friday: 9:00am – 6:00pm 

• Saturday: 9:00am – 12:30pm 

• Excluding public holidays 

6.5 Third-Party Costs 

All third-party costs, including contractor services and materials, are payable by the Client and may be settled via the float where applicable. 

7. Authority to Act and Spend 

7.1 General Authority 

The Client authorises the Company to act on their behalf in all matters reasonably necessary for the effective management and preservation of the property. 

7.2 Standard Spending Authority 

• The Company is authorised to incur expenditure of up to £300 per individual item or instruction without prior approval 

• The Client may, by written agreement, increase this threshold at their discretion 

7.3 Quotations for Works 

• For non-urgent works exceeding the agreed spending authority, the Company may obtain quotations where appropriate 

• The Company will exercise professional judgement in contractor selection, taking into account availability, reliability, and quality—not solely price 

7.4 Emergency Works 

In circumstances requiring urgent attention, including risks to safety, security, or material damage, the Company is authorised to: 

• Incur such expenditure as is reasonably necessary without prior Client approval 

• Take immediate action to mitigate risk 

The Client will be informed as soon as reasonably practicable. 

8. Client Responsibilities 

The Client agrees to: 

• Provide accurate and current information relating to the property 

• Maintain sufficient funds, including the float where applicable 

• Respond promptly to communications requiring instruction 

• Ensure compliance with all legal and regulatory obligations 

9. Contractors and Third Parties 

The Company may appoint contractors on behalf of the Client and will exercise reasonable care in their selection. 

However: 

• The Company shall not be responsible for the performance, acts, omissions, or insolvency of contractors 

• All contractual relationships for works shall be deemed to exist between the Client and the contractor unless otherwise agreed 

10. Insurance and Risk 

10.1 Client Responsibility 

The Client is solely responsible for ensuring that appropriate and adequate insurance cover is maintained in respect of the property at all times. 

10.2 No Insurance Advice 

The Company does not provide insurance advice or insurance valuations. 

10.3 Absence of Insurance 

Where the Client elects not to maintain insurance: 

• The Client does so entirely at their own risk 

• The Client shall remain fully liable for any loss, damage, or liability arising 

• The Company shall bear no responsibility or liability whatsoever in respect of uninsured risks 

10.4 Indemnity 

The Client agrees to indemnify and hold harmless the Company against any claims, losses, or liabilities arising from: 

• Inadequate or absent insurance cover 

• Any instruction from the Client not to insure the property 

11. Liability 

The Company shall exercise reasonable skill, care, and diligence in the provision of its services. 

To the fullest extent permitted by law: 

• The Company shall not be liable for losses arising from third-party actions, insufficient insurance, or Client instructions 

• The Company’s total liability shall be limited to the fees paid by the Client in the preceding six (6) months 

12. Confidentiality 

Both parties agree to maintain strict confidentiality in respect of all non-public information obtained during the course of this Agreement. 

13. Data Protection 

The Company processes personal data in accordance with The Data Protection (Bailiwick of Guernsey) Law, 2017 and any associated regulations. 

Personal data will be used solely for the purposes of delivering services under this Agreement and will be handled in a secure and confidential manner. 

14. Term and Termination 

14.1 Standard Full Management Services 

This Agreement shall continue unless terminated by either party giving not less than ninety (90) days’ written notice. 

14.2 Bespoke Property Management Services 

Bespoke service arrangements may be terminated by either party giving not less than thirty (30) days’ written notice, unless otherwise agreed in writing. 

14.3 Immediate Termination 

The Company reserves the right to terminate this Agreement immediately where: 

• Fees or float replenishments are overdue 

• The Client is in material breach of this Agreement 

• Continued engagement presents legal, financial, or reputational risk 

14.4 Effect of Termination 

• All outstanding sums shall become immediately due 

• The Company shall account for and return any remaining float, subject to deductions 

• A reasonable handover will be facilitated where appropriate 

15. Payments 

Invoices are payable in accordance with the stated terms. 

The Company reserves the right to: 

• Suspend services in the event of non-payment 

• Charge interest on overdue sums where permitted 

16. Complaints 

Any concerns should be submitted in writing. The Company will endeavour to address all matters promptly and professionally. 

17. Governing Law 

This Agreement shall be governed by and construed in accordance with the laws of Guernsey. 
Any disputes shall be subject to the exclusive jurisdiction of the Guernsey courts. 

18. Amendments 

The Company reserves the right to amend these Terms and Conditions periodically. Clients will be notified of any material revisions. 

19. Entire Agreement 

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or agreements. 

20. Execution 

This Agreement may be executed in any number of counterparts, each of which shall constitute an original, and all of which together shall constitute one and the same agreement. 

Execution may be effected by: 

• Original signature 

• Electronic signature 

• Scanned and transmitted copies of signed documents 

 

All such forms of execution shall be deemed legally valid and binding.