Trebert Property Management – Privacy Policy (Guernsey)

1. Information We Collect

We may collect and process the following personal data:

• Personal Information: Name, address, email address, telephone number.
• Property Information: Property details, ownership status, and service requirements.
• Financial Information: Payment details, billing records, and transaction history.
• Occupier / Resident Information: Contact details and service preferences where relevant to property management.
• Communication Data: Records of correspondence via email, phone, or other channels.
• Technical Data: Website usage data such as IP address, browser type, and cookies.

2. How We Use Your Information

We use your personal data to:

• Deliver property management and related services.
• Arrange maintenance, inspections, and property-related works.
• Communicate with property owners, occupiers, contractors, and service providers.
• Manage payments, invoices, and financial records.
• Comply with legal and regulatory obligations under Guernsey law.
  Improve our services and client experience.

3. Lawful Basis for Processing

Under the Data Protection (Bailiwick of Guernsey) Law, 2017, we process personal data on the following lawful bases:

• Contractual necessity – to fulfil our obligations under service agreements.
• Legal obligation – to comply with applicable Guernsey laws and regulations.
• Legitimate interests – for the effective operation and improvement of our services.
• Consent – where required, such as for marketing communications.

4. Sharing Your Information

We may share your personal data with:

• Local contractors and service providers (e.g. maintenance, cleaning, security) where necessary to deliver services.
• Professional advisers such as legal, financial, or insurance providers.
• Regulatory or public authorities where required by law.

We only share the minimum information necessary and ensure all third parties handle your data appropriately.
We do not sell or distribute your personal data to third parties for marketing purposes.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services effectively.
• Meet legal, regulatory, and accounting requirements in Guernsey.
• Resolve disputes or enforce contractual obligations.

Data is securely deleted or anonymised when no longer required.

6. Your Rights

Under the Data Protection (Bailiwick of Guernsey) Law, 2017, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (where applicable).
• Restrict or object to processing in certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure storage systems and access controls.
• Limiting access to authorised personnel only.
• Maintaining confidentiality and staff awareness of data protection obligations.

8. International Data Transfers

Where personal data is transferred outside of Guernsey, we ensure appropriate safeguards are in place in accordance with the Law.

9. Cookies & Website Usage

Our website may use cookies to enhance user experience and analyse site traffic. You can control or disable cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Trebert Property Management
Le Marronnier 
Avenue Beauvais
Ville Au Roi
St Peter Port
Guernsey
GY1 1PQ

[email protected]
01481 727247
07781 158135

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the:
Office of the Data Protection Authority

[email protected]
01481 742074